Introducing Graph-Based Reasoning into a Knowledge Management Tool: An Industrial Case Study

Introduction de raisonnement dans un outil industriel de gestion des connaissances. (Introducing reasoning into an industrial knowledge management tool)

Knowledge Management for Fault Diagnosis of Gas Turbines Using Case Based Reasoning Communications of the IBIMA

Fault diagnosis of industrial equipments becomes increasingly important. Developing a fast and reliable diagnosis system presents a challenge issue in many complex industrial systems. The major difficulties therein arise from the unavailability of experienced technicians for support. This study is oriented to explore a knowledge management approach by capitalizing the expertise which serves on ...

Empolis orenge - an Open Platform for Knowledge Management Applications

empolis orenge 4.0, a component-based environment for knowledge management applications by empolis Knowledge Management, is a flexible and scalable Case-Based Reasoning shell for industrial applications, that also contains many components that provide functionality beyond the basic CBR paradigm. Further it can be extended easily by application-specific components, which makes it an ideal starti...

Facilitating the Practical Evaluation of Organizational Memories Using the Goal-Question-Metric Technique

It is an important industrial need to deliver high-quality knowledge-based systems and organizational memories (e.g., to support service management or knowledge management in general). Evaluation is required to ensure this high quality and guide the development and maintenance. We present an approach for facilitating practical evaluation of organizational memories that meets the requirements fo...

Measuring and Predicting Customer Lifetime Value in Customer Loyalty Analysis: A Knowledge Management Perspective (A Case Study on an e-Retailer)

Modern business organizations have appreciated the significance of having competitive advantage through the delivery of continuous improvement towards the customers, and being knowledge-oriented. Indisputably, Knowledge Management (KM) plays a key role in the success of Customer Relationship Management (CRM). In this regard, Customer Knowledge Management (CKM) is a newly developed concept that ...